Terms & Conditions

Terms and Conditions using my services@sucloudceramics.com

I have a few terms and conditions when booking a workshop.

For all workshops under the value of £55, full payment is required when booking your place.

For workshops over the value of £55, customers are required to pay a deposit of 50% or full payment for the course upfront to secure their place. The remainder of the payment must be paid on the first day of the workshop\course starting.

 If you have to cancel within 7days and up to 48 hours of the course starting I regret no refund can be given; however, the money can be moved to a new workshop of your choice or a credit note given.
Clay club is a weekly event, booked in advance, where the session fee is paid on the day/night of the workshop. If you cancel with less than 48 hours notice then unfortunately no refund or credit note can be given, unless there are exceptional circumstances.

In the event that I have been unable to enrol the minimum number of people required for any scheduled workshops, I will contact you at least 24 hours before, to advise you. You may then choose to do one of the following:
Move to a new workshop/course of your choice( if the cost is higher you will need to pay the addition cost. If the cost is lower I will reimburse the difference.
A credit note.
A full refund.
In the event of extreme weather or sickness that would mean I am unable to run the event, I would discuss this with you as soon as possible. I would look to rearranging the event to a new date.

Hot Kilns
My kilns are located in the garage, which stores students clay, work in progress and work to be fired. Some of the time they are running, so they are hot! Please take care when you are close to the kilns.

Kiln Firing Disclaimer
I take great care in ensuring your pieces come out perfect, on occasion a piece might have a fault (air in the clay, not fixed correctly) Due to the nature of this process, it is possible for breakages, cracks,or different glazing, which is out of my control.
Firing costs
The cost of firing is calculated by weight, which includes depreciation of kilns and loading and unloading time.
Gift Vouchers
My gift vouchers last six months from the date they are written.
Purchase of Clay
Clay can be purchased from me and stored in the garage or taken home. I am not responsible for the condition of the clay.
My work is on display for inspiration, but breakages must be paid for.